Returns & Exchanges

At Nowa, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unworn items with original tags attached into the original packaging or a secure mailing bag.

• 3.
  Attach Shipping Label

  Download and print your prepaid return shipping label from the portal and securely fix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt; we will process your refund within 5-7 business days of arrival.